Refund & Returns

Last updated: July 2026

1. Global Warranty and Return Policy

This policy applies to Batelithium products sold through our website and eligible Google Merchant Center product listings. Because LiFePO4 batteries, home ESS, C&I BESS, inverters, PCS, and energy storage systems are heavy, technical, and regulated products, our primary after-sales solution is technical diagnosis, remote technical support, and replacement parts rather than unnecessary full-unit returns.

Customers may request warranty support, return review, exchange review, or refund review within 30 days upon receiving the product. All claims require photo or video evidence, order details, and a technical evaluation by Batelithium.

2. Warranty Coverage and Complimentary Replacement Parts

All Batelithium products include a manufacturer’s warranty. If a product experiences a verified functional failure during normal use, Batelithium will offer remote technical support and, if necessary, provide free replacement parts for local repair.

• Remote Technical Support - We assist in diagnosing issues via email, WhatsApp, video, photos, and technical guidance
• Complimentary Replacement Parts - For approved warranty claims, Batelithium supplies the required parts at no cost
• Local Repair Assistance - The purchaser, local technician, dealer, installer, or project service partner installs replacement parts following Batelithium’s instructions
• Replacement, Exchange, or Refund Evaluation - If parts and remote support do not resolve the confirmed issue, Batelithium may authorize replacement, exchange, or refund

3. Eligibility for Warranty Support or Return Evaluation

To qualify for warranty support, return evaluation, exchange evaluation, or refund evaluation, the following criteria must be met:

• The product has a verified functional failure during normal use
• The product was damaged upon arrival or an incorrect product was shipped by Batelithium
• The issue is reported within 30 days of receiving the product
• Photo or video evidence of the defect is provided
• The product has not been physically damaged, altered, or misused by the customer

4. Non-Returnable or Non-Warranty Situations

The following situations are not eligible for return, refund, or free warranty parts unless Batelithium provides written consent:

• Products damaged due to improper installation or usage
• Products that have been modified or disassembled
• Custom-made products (unless defective)
• Products with cosmetic flaws that do not affect functionality
• Non-defective products returned solely because the customer changed their mind
• Damage caused by incorrect wiring, overload, water ingress, impact, unauthorized repairs, or incompatible equipment

5. How to Request After-Sales Support

To initiate warranty support, return evaluation, or after-sales service:

1. Contact us via email or WhatsApp with your order number
2. Provide photos or videos showing the issue, wiring, installation environment, and product label
3. Our technical team will evaluate the issue within 2 business days
4. If approved, Batelithium will provide remote technical support, free replacement parts, local repair instructions, or replacement, exchange, or refund evaluation

6. Refund Procedure

Approved refunds will be processed within 5-10 business days after Batelithium confirms that replacement parts, remote technical support, local repair, replacement, or exchange cannot resolve the confirmed issue. Refunds will be issued to the original payment method unless otherwise agreed in writing.

7. Return Shipping, Parts Shipping, and Buyer Responsibilities

For approved warranty claims, Batelithium provides replacement parts free of charge. The buyer is responsible for shipping costs, import duties, taxes, destination handling fees, local labor, and any local transportation expenses related to replacement parts or returned products unless Batelithium specifies otherwise in writing.

If a full product return is required, Batelithium will provide return instructions prior to shipment. The customer’s return shipping fee is the actual cost charged by the carrier or freight forwarder, payable by the buyer unless Batelithium states otherwise in writing. No restocking fee applies for approved warranty claims.

Returns are not accepted for non-defective products or returns due to customer preference, installation error, misuse, modification, or disassembly unless Batelithium grants written approval.

8. Dealer and Project After-Sales Service

For large distributors, dealers, installers, and project clients, Batelithium may provide after-sales equipment, spare parts packages, BMS/inverter/PCS diagnostic guidance, remote engineering support, and local repair procedures to support after-sales service within the customer’s country or region. The specific scope of service, spare parts, equipment, local labor, and transportation responsibilities are detailed in the dealer or project agreement.

9. Contact Us

For return or refund inquiries:

• Email: julian@batelithium.com
• WhatsApp Business API: +86 13682372843