Privacy Policy
Last updated: July 2026
1. Information We Collect
When you use the Batelithium website, request a LiFePO4 battery quotation, submit a BESS project inquiry, apply to become a dealer, contact online support, or place an order, we may collect:
- Name, company, country, city, phone, WhatsApp, LINE, Zalo, email, and delivery address
- Product interest, required kWh, inverter model, application scenario, installation site, and project notes
- Order, payment, shipping, warranty, and after-sales communication records
- Device, browser, language, country-domain, and website usage information for security and optimization
2. How We Use Your Information
We use customer and project information only for legitimate Batelithium business purposes:
- Preparing LiFePO4 battery, home ESS, C&I BESS, inverter, and PCS quotations
- Checking product compatibility, system sizing, delivery feasibility, and certification requirements
- Processing orders, payments, invoices, shipping, and customs documentation
- Providing technical support, warranty review, replacement parts, and after-sales service
- Improving website content, language quality, product pages, calculators, and customer response speed
3. Data Protection
We use reasonable technical and organizational measures to protect customer data, including HTTPS encryption, restricted access, secure service providers, and operational controls for customer inquiries and orders. Payment processing, when available, is handled by payment partners rather than by storing card numbers on Batelithium servers.
4. Data Sharing
We do not sell personal information. We may share necessary information only with service providers involved in Batelithium business operations, such as payment processors, logistics providers, freight forwarders, customs agents, website hosting providers, AI customer-service tools, analytics tools, or local service partners when needed for quotation, delivery, support, or legal compliance.
5. Cookies and Website Optimization
We may use essential cookies and basic analytics to remember language preferences, operate forms and chat, measure page performance, improve SEO/GEO content, and understand which country pages, products, and support channels are useful to customers. You may control cookies through your browser settings.
6. Your Rights
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection regarding your personal data. We may need to retain limited information for order records, warranty obligations, fraud prevention, legal compliance, or accounting requirements.
7. International Customers
Batelithium serves customers and dealers in many countries. Your inquiry may be processed by Batelithium teams, cloud tools, or service providers outside your country where necessary to respond, quote, ship, support, or maintain the website.
8. Contact Us
For questions about this privacy policy, customer data, LiFePO4 battery quotations, BESS project inquiries, or dealer applications, contact Batelithium:
- Email: julian@batelithium.com
- WhatsApp Business API: +86 13682372843
9. Changes to This Policy
We may update this privacy policy when website features, AI support tools, payment methods, shipping operations, or legal requirements change. Updates will be posted on this page with a revised date.